Icy Phoenix

Old Support Topics - Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv

Marfo [ Tue 09 Feb, 2010 18:33 ]
Post subject: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv

Hi all,
Finally saturday HaoAsakura succedeed in the goal to update is IP site from 1.2.0.27 + CMS Adv to the last version of IP the 1.3.0.53 patch A
but now we have a lot of problem with the white page error...

how can we fix that???

we had thought to install the last version if IP on the site and after restore the database bakup but I don't know if that change someting...

Ah, sometimes the white page error appear only to some users and not to all and sometimes to all

Any Ideas??

Thanks

The site link is http://www.souleateritalia.it

spydie [ Tue 09 Feb, 2010 19:54 ]
Post subject: Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv

did you update from the patch or did you use the full ip1.3.0.53a instalation pack ??

because the patch is only for update 1.3.0.53 to 1.3.0.53a

Marfo [ Tue 09 Feb, 2010 21:27 ]
Post subject: Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv

spydie wrote: [View Post]
did you update from the patch or did you use the full ip1.3.0.53a instalation pack ??

because the patch is only for update 1.3.0.53 to 1.3.0.53a

this one http://www.icyphoenix.com/dload.php?action=file&file_id=171

spydie [ Tue 09 Feb, 2010 21:34 ]
Post subject: Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv

thats the full package

maybe a file not clean

Marfo [ Tue 09 Feb, 2010 21:39 ]
Post subject: Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv

spydie wrote: [View Post]
thats the full package

maybe a file not clean

what do you suggest to do?

spydie [ Tue 09 Feb, 2010 22:10 ]
Post subject: Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv

there was a post about this issue somewhere . can´t find it now.

Marfo [ Tue 09 Feb, 2010 22:45 ]
Post subject: Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv

spydie wrote: [View Post]
there was a post about this issue somewhere . can´t find it now.

This One? http://www.icyphoenix.com/viewtopic.php?f=4&t=1514

spydie [ Tue 09 Feb, 2010 23:02 ]
Post subject: Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv

can you try to empty all cache manualy via FTP

Marfo [ Wed 10 Feb, 2010 09:46 ]
Post subject: Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv

spydie wrote: [View Post]
can you try to empty all cache manualy via FTP

done now but if I remember well Hao have already done 2 or 3 days ago...
I'll tell you if the problem comes again...

Edit: the problem is come back...

this time we'll leave all like it is and we are going to ask to Aruba to control if they can understand what file create this problem...

Marfo [ Thu 11 Feb, 2010 16:39 ]
Post subject: Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv

Marfo wrote: [View Post]
spydie wrote: [View Post]
can you try to empty all cache manualy via FTP

done now but if I remember well Hao have already done 2 or 3 days ago...
I'll tell you if the problem comes again...

Edit: the problem is come back...

this time we'll leave all like it is and we are going to ask to Aruba to control if they can understand what file create this problem...

Aruba Have not ideas about what appens to the site...

Can somebody help us Please???

we have noticed that sometimes the problem resolves although we don't do nothing

Marfo [ Mon 15 Feb, 2010 17:45 ]
Post subject: Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv

apparently we hhave solved??

how??

1. we have updated the site from IP 1.2.0.27 to 1.3.0.53a
2. Backuped all DB whit mysqldumper
3. deleted all folder and file on the site
4. deleted all tables in the database
5. Installed IP 1.3.0.53a clear
6. uploaded our file, avatars, images of the album, template, and other files via FTP
7. Restored the Database Backup

the result is that the site works well and we haven't white page since that time only on saturday night for about a half of our but we think it's a problem of aruba...

for now we have not problem with the white page and we have clear the cache for the first time since we have done that today