http://www.icyphoenix.com/viewtopic.php?f=35&t=6936 ----------------------------------- Marfo Tue 09 Feb, 2010 18:33 Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv ----------------------------------- Hi all, Finally saturday HaoAsakura succedeed in the goal to update is IP site from 1.2.0.27 + CMS Adv to the last version of IP the 1.3.0.53 patch A but now we have a lot of problem with the white page error... how can we fix that??? we had thought to install the last version if IP on the site and after restore the database bakup but I don't know if that change someting... Ah, sometimes the white page error appear only to some users and not to all and sometimes to all Any Ideas?? Thanks The site link is http://www.souleateritalia.it ----------------------------------- spydie Tue 09 Feb, 2010 19:54 Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv ----------------------------------- did you update from the patch or did you use the full ip1.3.0.53a instalation pack ?? because the patch is only for update 1.3.0.53 to 1.3.0.53a ----------------------------------- Marfo Tue 09 Feb, 2010 21:27 Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv ----------------------------------- [quote user="spydie" post="47697"]did you update from the patch or did you use the full ip1.3.0.53a instalation pack ?? because the patch is only for update 1.3.0.53 to 1.3.0.53a[/quote] this one http://www.icyphoenix.com/dload.php?action=file&file_id=171 ----------------------------------- spydie Tue 09 Feb, 2010 21:34 Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv ----------------------------------- thats the full package maybe a file not clean ----------------------------------- Marfo Tue 09 Feb, 2010 21:39 Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv ----------------------------------- [quote user="spydie" post="47704"]thats the full package maybe a file not clean[/quote] what do you suggest to do? ----------------------------------- spydie Tue 09 Feb, 2010 22:10 Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv ----------------------------------- there was a post about this issue somewhere . can´t find it now. ----------------------------------- Marfo Tue 09 Feb, 2010 22:45 Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv ----------------------------------- [quote user="spydie" post="47706"]there was a post about this issue somewhere . can´t find it now.[/quote] This One? http://www.icyphoenix.com/viewtopic.php?f=4&t=1514 ----------------------------------- spydie Tue 09 Feb, 2010 23:02 Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv ----------------------------------- can you try to empty all cache manualy via FTP ----------------------------------- Marfo Wed 10 Feb, 2010 09:46 Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv ----------------------------------- [quote user="spydie" post="47708"]can you try to empty all cache manualy via FTP[/quote] done now but if I remember well Hao have already done 2 or 3 days ago... I'll tell you if the problem comes again... Edit: the problem is come back... this time we'll leave all like it is and we are going to ask to Aruba to control if they can understand what file create this problem... ----------------------------------- Marfo Thu 11 Feb, 2010 16:39 Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv ----------------------------------- [quote user="Marfo" post="47716"][quote user="spydie" post="47708"]can you try to empty all cache manualy via FTP[/quote] done now but if I remember well Hao have already done 2 or 3 days ago... I'll tell you if the problem comes again... Edit: the problem is come back... this time we'll leave all like it is and we are going to ask to Aruba to control if they can understand what file create this problem...[/quote] Aruba Have not ideas about what appens to the site... Can somebody help us Please??? we have noticed that sometimes the problem resolves although we don't do nothing ----------------------------------- Marfo Mon 15 Feb, 2010 17:45 Re: Continue White Page After Upgrade From IP 1.2.0.27 + CMS Adv ----------------------------------- apparently we hhave solved?? how?? 1. we have updated the site from IP 1.2.0.27 to 1.3.0.53a 2. Backuped all DB whit mysqldumper 3. deleted all folder and file on the site 4. deleted all tables in the database 5. Installed IP 1.3.0.53a clear 6. uploaded our file, avatars, images of the album, template, and other files via FTP 7. Restored the Database Backup the result is that the site works well and we haven't white page since that time only on saturday night for about a half of our but we think it's a problem of aruba... for now we have not problem with the white page and we have clear the cache for the first time since we have done that today :mryellow: