https://www.icyphoenix.com/viewtopic.php?f=17&t=6401&p=43822#p43822
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spydie
Sun 30 Aug, 2009 13:03

Re: Not To Offend Anyone, But I Must Say This ...
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[quote user="Lopalong" post="43799"]Thanks grafnap,  :mryellow: 

But there are some things that[b] ALL[/b] users who need help could do and that is to go to their profile and add:

1. Their site url (If not adult or warez)
2. The version of Icy Phoenix they are using.
3. Their Computer OS.
4. What browser they normally use.
5. Whether their server is Free or Paid.
6. The name of the provider if it's a free host.

Because we do get sick of asking for these things time and time again. :(

[hr]

7. Fully describe their problem or request.
8. Post any actual Error Messages they get and NOT [b]"Something like this"[/b]

But most importantly: None of us are Mind-Readers and neither can we see what the user is actually looking at. So the more detail they provide - Then the easier it is to work it out, solve the problem and spend more time helping ALL of the other users.

PS: I'm sure I can get up to 10 or more things we would like to know in advance - But those are the main ones that annoy us. [b][i]Grrrrrrr! [/i][/b]  :mryellow:[/quote]

I´ll second this.

It does make thing´s actualy much more easier, if they can add the requiered Info and a pic of what they´re actualy looking at


