Hello all,

This time I have got a user of one of my websites that I wish to report to the police because of posting sensitive information, as such as name, surname,...,....,..., and also insulting the staff there. I need to retrive his logs from the ISP, which is "Telefonica de España S.A.U.". Could anyone give me some pieces of advice about how to get them?

Uff... I don't think Telefonica will give you that information without some kind of judicial order. You know, all that of the "Ley de Protección de Datos".

hal9000, yes it's true.
novice programmer, you can only try to denounce to the Guardia Civil, departamento de delitos telematicos: http://www.guardiacivil.org/telematicos/victima00.htm . https://www.gdt.guardiacivil.es/ .

Regards

Each country has its own rules... if your host is Spanish I think you have to refer to Spanish law, which I don't know.

I'm sorry for that.

Just rigth now my host is an American one.

His ISP is an Spanish one.

Do you know how are the laws there?

But the laws in the country of the ISP will only force that ISP to reveal information, and that information is useless: connection logs.  The data you really need is stored in the Telefonica's servers and they will not let you see it.

hal9000, you need both, server logs and data in the ISP, but you cannot get access to it, only police can and they have to investigate, by your own you only can give the more information as possible to the police, and wait.

Yes, you need both of course. What I mean is that get the hosting connection logs is useless, as the personal information necessary is in the ISP's servers.

hal9000, ah ok .

I have no idea how serious it is what you are talking about, but Interpol would be about the only avenue if it involves laws in different countries. I'm also not sure if you can contact them directly.

Can you elaborate more on what this person has actually done or is doing?

You say he's insulting the Staff - That's hardly a reason for the Police to concern themselves about?