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zag
Joined: April 2012
Posts: 49
Location: www.hdoz.org.au
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Login Issues
Hello, hope you can shed some light on my user login issues
my site www.hdoz.org.au is having some login issues, running v1.3.0.53b
95% of the time no problems, but on occassion when members go to login everything seems fine, user name...password....login...screen changes and user appears in the "who's on line" but the user is still logged out and cannot see members threads.
this can keep users logged out for days, but the one strange fix we've noticed however is that if you use the link provided when you get an email to say you have a new PM that this link will allow you straight in???? sometimes also changing browsers will fix it?
I have tried the usual, clean out cookies, clean out history, link on home page to clean out cookies, clear out cache files in cavious location in the ACP????
Any ideas on what I'm missing would be greatly appreciated as I's getting members frustrated
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#1 Fri 01 Jun, 2012 21:52 |
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Joshua203
Joshua 203
Dutch A Go Go
Joined: August 2008
Posts: 1754
Location: Earth, Europe, the Netherlands, Rotterdam
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Re: Login Issues
Hi zag,
I'ld start by taking a close look at your cookie settings in ACP >> main settings >> server
____________ www.DutchaGoGo.com (development/under construction ...Forever?¿?)
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#2 Fri 01 Jun, 2012 22:03 |
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zag
Joined: April 2012
Posts: 49
Location: www.hdoz.org.au
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Re: Login Issues
Hi Joshua,
settings as follows, bearing in mind 95% time no problems
cookie domain - blank
cookie name - ip_cookie
cookie path - /
cookie secure - disabled
session lenght - 3600
thanks for your reply
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#3 Fri 01 Jun, 2012 22:41 |
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Joshua203
Joshua 203
Dutch A Go Go
Joined: August 2008
Posts: 1754
Location: Earth, Europe, the Netherlands, Rotterdam
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Re: Login Issues
Try filling the domain field, don't use http:// or www.
Secondly try adding something to ip_cookie, make it an original one of a kind, so if a user also visits another Icy board their computer knows the difference cookie-wise.
I would also start looking for coding errors, you seem to have them (I'm not saying this has anything to do with the login problem though)
http://validator.w3.org/check?uri=h...=Inline&group=0
Any error related to marquee is normal because marquee is no longer valid for W3C, the rest are your personal errors I guess
____________ www.DutchaGoGo.com (development/under construction ...Forever?¿?)
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#4 Sat 02 Jun, 2012 00:26 |
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zag
Joined: April 2012
Posts: 49
Location: www.hdoz.org.au
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Re: Login Issues
thanks for the tips, but I'm a noob to some of this...
added the domain... but dont quite understand the reference to add something to the ip_cookie do you mean a subdirectory or just change the name... sorry if this is a dumb question?
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#5 Sat 02 Jun, 2012 01:01 |
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Joshua203
Joshua 203
Dutch A Go Go
Joined: August 2008
Posts: 1754
Location: Earth, Europe, the Netherlands, Rotterdam
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Re: Login Issues
Just change the name a bit, for example hdoz_ip_cookie or hdoz_cookie ...as long as it's original
____________ www.DutchaGoGo.com (development/under construction ...Forever?¿?)
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#6 Sat 02 Jun, 2012 01:25 |
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zag
Joined: April 2012
Posts: 49
Location: www.hdoz.org.au
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Re: Login Issues
thanks changes made. I'll leave the tread open for a couple of days and let you know if its fixed anything?
any other suggestions welcome
thanks
ZAG
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#7 Sat 02 Jun, 2012 01:28 |
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Joshua203
Joshua 203
Dutch A Go Go
Joined: August 2008
Posts: 1754
Location: Earth, Europe, the Netherlands, Rotterdam
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Re: Login Issues
That's ok ...Let's hope so
____________ www.DutchaGoGo.com (development/under construction ...Forever?¿?)
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#8 Sat 02 Jun, 2012 01:31 |
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TheSteffen
Joined: August 2006
Posts: 1625
Location: Magdeburg
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Re: Login Issues
any other suggestions welcome
Only to be sure, you can also check cache folder.
Be sure permision is set to 777 cmod to cache folder (and subfolders)
____________ TheSteffen
Often SEARCH is the quickest way to get support.
IcyPhoenix German Support
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#9 Sat 02 Jun, 2012 14:23 |
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zag
Joined: April 2012
Posts: 49
Location: www.hdoz.org.au
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Re: Login Issues
any other suggestions welcome
Only to be sure, you can also check cache folder.
Be sure permision is set to 777 cmod to cache folder (and subfolders)
confirmed cache and 5 subfolders behind are all at 777...thanks for the tip
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#10 Sun 03 Jun, 2012 03:36 |
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zag
Joined: April 2012
Posts: 49
Location: www.hdoz.org.au
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Re: Login Issues
I wouldn't say its fixed, but changing passwords seems to solve the legacy problem... lets mark it fixed. thanks for everyone's input
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#11 Thu 07 Jun, 2012 12:20 |
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TheSteffen
Joined: August 2006
Posts: 1625
Location: Magdeburg
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Re: Login Issues
Thanks for your reply...
Topic marked as solved
____________ TheSteffen
Often SEARCH is the quickest way to get support.
IcyPhoenix German Support
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#12 Thu 07 Jun, 2012 13:45 |
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jefazo666
Joined: August 2007
Posts: 88
Location:
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Re: Login Issues
I wouldn't say its fixed, but changing passwords seems to solve the legacy problem... lets mark it fixed. thanks for everyone's input
When you say passwords, you mean every single user with problems, login password?
I am having this problem since the day I tried to change the cokies data on ACP, even me, as admin could not log in. I changed the settings of cookies like originals, and it worked for some users, but some of them keep having these problems. The only solution I founded was tell users to use private navigation. Even the same user on the same computer can Login with mozilla and cannot login with Internet Explorer.
The conclusion is that there is a problem with the management of the cookies. almost on 1.3 version of icy phoenix.
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#13 Mon 15 Oct, 2012 13:27 |
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Joshua203
Joshua 203
Dutch A Go Go
Joined: August 2008
Posts: 1754
Location: Earth, Europe, the Netherlands, Rotterdam
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Re: Login Issues
have you told your users to delete their browser's cookies jefazo?
____________ www.DutchaGoGo.com (development/under construction ...Forever?¿?)
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#14 Mon 15 Oct, 2012 13:38 |
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jefazo666
Joined: August 2007
Posts: 88
Location:
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Re: Login Issues
have you told your users to delete their browser's cookies jefazo?
Even with this, they can't.
Cleaning cookies from navigator is not enought. using private navigation it's the only way.
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#15 Mon 15 Oct, 2012 13:58 |
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