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Icy Phoenix


Old Support Topics - Help, Visitors Can't Register!



kaltersiashqiptare [ Sun 22 Jun, 2008 09:58 ]
Post subject: Help, Visitors Can't Register!
Hello

I have recently had a problem with my forum. Visitors aren't able to register.
Can anyone help?

Thanks in advance.

p.s Here's the link to "register" http://kaltersiashqiptare.com/profile.php?mode=register


KugeLSichA [ Sun 22 Jun, 2008 10:23 ]
Post subject: Re: Help, Visitors Can't Register!
hey...

No support until you add the IcyPhoenix copyright to your footer


kaltersiashqiptare [ Sun 22 Jun, 2008 10:32 ]
Post subject: Re: Help, Visitors Can't Register!
About two weeks ago we were attacked by hackers, and as a result it erased lots of things...
The head administrator of the forum, is on vacation and I don't know how to fix the problems...
Can you fix the copyright problem and the one with the registration?


KugeLSichA [ Sun 22 Jun, 2008 13:38 ]
Post subject: Re: Help, Visitors Can't Register!
kaltersiashqiptare wrote: [View Post]
About two weeks ago we were attacked by hackers, and as a result it erased lots of things...

this can be the problem that the registration is not working...

kaltersiashqiptare wrote: [View Post]
The head administrator of the forum, is on vacation and I don't know how to fix the problems...
Can you fix the copyright problem and the one with the registration?

i hope you have FTP access to reupload the files, maybe all files (Note: make a full backup from your server files)
after the backup, i think it would be better to erase all files from your IcyPhoenix folder... so you can be sure that there is not existing file from the hacker...

btw... i hope you have the latest version of Icy Phoenix running, if not, make a update ASAP.


kaltersiashqiptare [ Mon 23 Jun, 2008 08:09 ]
Post subject: Re: Help, Visitors Can't Register!
I don't have access to ftp ...
I have access only to acp of the website.
Is there any other way that you can help me fix this? Plz

Thank you


Lopalong [ Mon 23 Jun, 2008 09:16 ]
Post subject: Re: Help, Visitors Can't Register!
Without FTP access there is very little if, nothing anyone can do to resolve the problem.

If you can, contact your Admin - Surely he can access a computer somewhere and fix it.




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