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Old Support Topics - Having Some Users Not Able To Log In



glitchies [ Sun 05 Oct, 2008 06:45 ]
Post subject: Having Some Users Not Able To Log In
Ok, first off, i did look for solution for this, but wasnt able to find one, so i am posting my question.

I have some users to my website unable to log in, and it turns out that they are all using IE to try. and it isnt all IE users either, some people that use IE can log in just fine. and those that are having problems logging in can get in if they switch to firefox/chrome/opera.. Now, i would try to troubleshoot this myself, but i can not replicate the problem they are having.

This is what is going on from what i can understand... they go to the log in screen, put in their log/pass, hit enter and it puts them back to the main page not logged in. They are telling me that they didnt change anything in their settings, so they are blaming me... and i havent changed anything either.

anyone have any suggestions other then telling them they shouldnt be using IE in the first place?


Angel [ Sun 05 Oct, 2008 07:09 ]
Post subject: Re: Having Some Users Not Able To Log In
Um are you new using Icyphoenix??
Can you give us your URL?

I dont understand something those users are already signed up?? or they sign up and cant get in..??


Lopalong [ Sun 05 Oct, 2008 07:15 ]
Post subject: Re: Having Some Users Not Able To Log In
Try this. ;)

http://www.icyphoenix.com/viewtopic...&p=23251#p23251


glitchies [ Sun 05 Oct, 2008 15:08 ]
Post subject: Re: Having Some Users Not Able To Log In
Angel wrote: [View Post]
Um are you new using Icyphoenix??
Can you give us your URL?

I dont understand something those users are already signed up?? or they sign up and cant get in..??


they have signed up, and have logged in before, and now cant.

as for the suggestion about the delete and recompile the cache, I am 73.95% positive i have tried that, but it cant hurt to do it again. i will try that first and then see what happens.

thanks for the quick response.


Lopalong [ Mon 06 Oct, 2008 01:42 ]
Post subject: Re: Having Some Users Not Able To Log In
It's a cookie, cache or a firewall problem. :(

And it's also an IE problem, possibly the users settings.

http://www.google.com.au/search?hl=...le+Search&meta=




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