https://www.icyphoenix.com/viewtopic.php?f=35&t=8557
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zag
Fri 01 Jun, 2012 21:52

Login Issues
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Hello, hope you can shed some light on my user login issues

my site www.hdoz.org.au is having some login issues, running v1.3.0.53b

95% of the time no problems, but on occassion when members go to login everything seems fine, user name...password....login...screen changes and user appears in the "who's on line" but the user is still logged out and cannot see members threads.

this can keep users logged out for days, but the one strange fix we've noticed however is that if you use the link provided when you get an email to say you have a new PM that this link will allow you straight in????  sometimes also changing browsers will fix it?

I have tried the usual, clean out cookies, clean out history, link on home page to clean out cookies, clear out cache files in cavious location in the ACP????

Any ideas on what I'm missing would be greatly appreciated as I's getting members frustrated


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Joshua203
Fri 01 Jun, 2012 22:03

Re: Login Issues
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Hi zag,

I'ld start by taking a close look at your cookie settings in acp >> main settings >> server


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zag
Fri 01 Jun, 2012 22:41

Re: Login Issues
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Hi Joshua,
settings as follows, bearing in mind 95% time no problems

cookie domain - blank
cookie name - ip_cookie
cookie path - /
cookie secure - disabled
session lenght - 3600

thanks for your reply


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Joshua203
Sat 02 Jun, 2012 00:26

Re: Login Issues
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Try filling the domain field, don't use http:// or www.

Secondly try adding something to ip_cookie, make it an original one of a kind, so if a user also visits another Icy board their computer knows the difference cookie-wise.

I would also start looking for coding errors, you seem to have them (I'm not saying this has anything to do with the login problem though)
http://validator.w3.org/check?uri=http%3A%2F%2Fhdoz.org.au%2Ficyphoenix%2Findex.php&charset=%28detect+automatically%29&doctype=Inline&group=0

Any error related to marquee is normal because marquee is no longer valid for W3C, the rest are your personal errors I guess :wink:


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zag
Sat 02 Jun, 2012 01:01

Re: Login Issues
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thanks for the tips, but I'm a noob to some of this...

added the domain... but dont quite understand the reference to add something to the ip_cookie do you mean a subdirectory or just change the name... sorry if this is a dumb question?


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Joshua203
Sat 02 Jun, 2012 01:25

Re: Login Issues
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Just change the name a bit, for example hdoz_ip_cookie or hdoz_cookie ...as long as it's original  :wink:


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zag
Sat 02 Jun, 2012 01:28

Re: Login Issues
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thanks changes made. I'll leave the tread open for a couple of days and let you know if its fixed anything?

any other suggestions welcome

thanks

ZAG


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Joshua203
Sat 02 Jun, 2012 01:31

Re: Login Issues
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That's ok ...Let's hope so  :wink:


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TheSteffen
Sat 02 Jun, 2012 14:23

Re: Login Issues
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[quote user="zag" post="55815"]any other suggestions welcome[/quote]
Only to be sure, you can also check cache folder.
Be sure permision is set to 777 cmod to cache folder (and subfolders)


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zag
Sun 03 Jun, 2012 03:36

Re: Login Issues
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[quote user="TheSteffen" post="55822"][quote user="zag" post="55815"]any other suggestions welcome[/quote]
Only to be sure, you can also check cache folder.
Be sure permision is set to 777 cmod to cache folder (and subfolders)[/quote]

confirmed cache and 5 subfolders behind are all at 777...thanks for the tip


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zag
Thu 07 Jun, 2012 12:20

Re: Login Issues
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I wouldn't say its fixed, but changing passwords seems to solve the legacy problem... lets mark it fixed. thanks for everyone's input


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TheSteffen
Thu 07 Jun, 2012 13:45

Re: Login Issues
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Thanks for your reply...
Topic marked as solved


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jefazo666
Mon 15 Oct, 2012 13:27

Re: Login Issues
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[quote user="zag" post="55838"]I wouldn't say its fixed, but changing passwords seems to solve the legacy problem... lets mark it fixed. thanks for everyone's input[/quote]When you say passwords, you mean every single user with problems, login password? 

I am having this problem since the day I tried to change the cokies data on ACP, even me, as admin could not log in. I changed the settings of cookies like originals, and it worked for some users, but some of them keep having these problems. The only solution I founded was tell users to use private navigation. Even the same user on the same computer can Login with mozilla and cannot login with Internet Explorer. 

The conclusion is that there is a problem with the management of the cookies. almost on 1.3 version of icy phoenix.


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Joshua203
Mon 15 Oct, 2012 13:38

Re: Login Issues
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have you told your users to delete their browser's cookies jefazo?


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jefazo666
Mon 15 Oct, 2012 13:58

Re: Login Issues
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[quote user="Joshua203" post="57079"]have you told your users to delete their browser's cookies jefazo?[/quote]Even with this, they can't. 
Cleaning cookies from navigator is not enought. using private navigation it's the only way.


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mort
Mon 15 Oct, 2012 14:46

Re: Login Issues
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[quote user="jefazo666" post="57078"]
The conclusion is that there is a problem with the management of the cookies. almost on 1.3 version of icy phoenix.[/quote]

Try changing your cookie path to[b][size=14] ./[/size][/b]

And nothing else.


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spydie
Mon 15 Oct, 2012 16:37

Re: [SOLVED] Login Issues
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looks like you got some more forums on your domain, o your forum sits in an subfolder.

try setting your cookie settings like this

cookie domain: .yoursite.com
cookie name: ip_cookie
cookie path: /subfolder_name


else cookies would conflict with each other


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jefazo666
Mon 15 Oct, 2012 19:27

Re: [SOLVED] Login Issues
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thank you for your comments. I will try it. 

There has been other icy installed at the domain, because i make a copy for trying the upgrade. But, no one, only me, used it. 

the other thing, is that those changes I made to cookies configuration, I didn't made it at the begining, I did it when when the forum was runing 1 or 2 years. Because of this, i got back the settings as originals. 

I am trying to upgrade, but I am getting some errors, where is the section where I should ask?


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mort
Tue 16 Oct, 2012 05:05

Re: [SOLVED] Login Issues
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[quote user="spydie" post="57082"]else cookies would conflict with each other[/quote]

That's why I said to make the cookie path [size=14][b]./[/b][/size] because that covers sub-domains as well! ;)


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Joshua203
Tue 16 Oct, 2012 10:50

Re: [SOLVED] Login Issues
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[quote user="jefazo666" post="57083"]I am trying to upgrade, but I am getting some errors, where is the section where I should ask?[/quote]
[url=http://www.icyphoenix.com/viewforum.php?f=2]Icy Phoenix Support/General Support  :wink:


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jefazo666
Tue 16 Oct, 2012 13:12

Re: [SOLVED] Login Issues
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Well, It didn't worked. Today morning I wasn't unable to connect. 

The problem is that the old cookies don't let the news ones work properly. The only solution is the cleaning of the cookies by every user. 

But this is an awful solution. Users do not know how to do it, and the users get lost when they need to follow instructions. I do not understand why the Icy Phoenix does not work only with the configured cookies. 

Whatever, thank you all who tried to help me. Thanks a lot.


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mort
Tue 16 Oct, 2012 13:49

Re: [SOLVED] Login Issues
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[quote user="jefazo666" post="57094"]But this is an awful solution. Users do not know how to do it, and the users get lost when they need to follow instructions.[/quote]

What could be easier than this - You'll find it in the "Info" section of the menu on your index page.

www.icyphoenix.com/remove_cookies.php


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jefazo666
Tue 16 Oct, 2012 13:51

Re: [SOLVED] Login Issues
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[quote user="mort" post="57097"][quote user="jefazo666" post="57094"]But this is an awful solution. Users do not know how to do it, and the users get lost when they need to follow instructions.[/quote]

What could be easier than this - You'll find it in the "Info" section of the menu on your index page.

www.icyphoenix.com/remove_cookies.php[/quote]It does not work. I think it only removes the configured cookies. :(


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spydie
Tue 16 Oct, 2012 16:08

Re: [SOLVED] Login Issues
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Every Browser has that option, and it´s clearly specified in help tables of that browser, on how to clear cache and cookies.

and get rid of that other test forum of your´s. it´s probably conflicting with your main forum


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jefazo666
Tue 16 Oct, 2012 16:13

Re: [SOLVED] Login Issues
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[quote user="spydie" post="57105"]Every Browser has that option, and it´s clearly specified in help tables of that browser, on how to clear cache and cookies.

and get rid of that other test forum of your´s. it´s probably conflicting with your main forum[/quote]

No, It's not possible. User's could experience problems if they had accessed any time there, but only me has been there. 

The truth Is that until today, I have never experienced those problems.


