I've a XS 049 , and I've been modding the helpdesk_body.tpl a bit, but I can't save the options in the ACP (ACP >> General Admin >> Help Desk); there isn't any Save button.
This is a horrible mod. I really don't like it, but that's no secret.
Anyway, if you can't set up what you need via ACP, better not to use it at all. The entire thing would have to be rewritten to make it fairly customizable.
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